Privacy Policy

We respect your privacy and we are committed to protect your personal data. The purpose of this policy is to inform you about how we take care of personal data when you visit our website.

We will also tell you about your rights and how data protection law protects you.

What is data and who are we?

Personal data means any information that identifies, or can reasonably be used to identify, a person.

The data controller is Web Multishop Company Ltd, registration number: 40103495751, registered office at Stabu iela 61 k-2 – 41, Riga, LV-1011, Latvia.

The Website may contain links to third party websites or applications. If you click on them, your data may be transferred to third parties who may use, collect and share information about you. We have no control over the operation of these third party websites and cannot accept any responsibility for compliance with their legal obligations. When you leave our website, we recommend that you read the privacy policy and terms of use of each website you visit.

For all data issues, please contact our lawyer via the contact page.

We take appropriate measures to ensure that personal data is secure and processed in accordance with applicable data protection laws and regulations, including Data Protection Act and the General Data Protection Regulation (2016/679).

By using our website and services, you acknowledge that you have read and understood the terms of this policy and consent to our processing of your personal data.

The Policy may be updated and changed. We will inform website visitors of changes to this Policy by posting an updated version on the website.

What data do we process?

When providing the service, we may collect, use, store and transfer the following personal data:

1. Personal information (e.g. name, job title, personal identification number or date of birth);
2. Contact details (e.g. billing address, email address, phone number);
3. Profile information (e.g. username, password, order history, preferences, feedback);
4. Technical information (e.g. IP address, browser information, time zone settings);
5. Usage data (information about how you use the website, products and services);
6. Marketing and communication data (opt-in to receive marketing information)

If you refuse to provide us with your personal data, which is legally necessary for us to provide you with the service, we will not be able to provide you with the full benefit of our services. In this case, we may have to terminate the cooperation and cancel the service request.

How do we use personal data?

To collect personal data, we may use:

• The information you provide to us through application forms, forms or by corresponding with us by email, telephone or otherwise.
• Technical information that is collected automatically when you visit a website. For example, IP address, login information, browser data, versions, operating system, etc. As well as information on visits, clickstream, date and time, page response, downloads made, etc.

The processing of personal data is limited to what is necessary to achieve the specific purpose of the processing.

By using our services, you confirm that the information provided is true and accurate and that you are at least 18 years of age.

Please inform us whenever your personal data changes during our cooperation. It is important that the personal data we hold about you is accurate and up-to-date.

If you agree to receive our newsletter, we will use the information you provide to send you communications about our range of services and news, such as information about special offers. Personal data will be used for this purpose until we are informed that you no longer wish to receive such communications.

For what purposes do we process personal data?

1. Customer registration:
   • Data type: personal information, contact details,
   • Legal basis: performance of the contract.
2. Processing a request for a software hosting service:
   • Data type: personal information, contact details;
   • Legal basis: performance of the contract.
3. Handling support tickets and information requests:
   • Datu tips: personas informācija, kontaktinformācija;
   • Legal basis: performance of the contract, legitimate interest in the development of the service.
4. Customer relationship management (sending notifications, requesting feedback, surveys and questionnaires):
   • Type of data: personal information, contact details, profile, technical, usage and marketing data;
   • Legal basis: performance of a contract, legal obligations, legitimate interests (records, research).
5. Managing and protecting your website and business (troubleshooting, data analysis, testing, system maintenance, support, reporting and data storage):
   • Type of data: personal information, contact details, profile, technical data,
   • Legal basis: performance of a contract, legal obligations, legitimate interests (running a business, providing services, network security, fraud prevention, etc.);
6. Data analysis (improving the website, range of services, marketing, customer relations, user experience):
   • Data type: technical data,
   • Legal basis: legitimate interests (establishing a clientele for the service, updating and updating the website, developing the business);
7. Making recommendations and suggestions:
   • Type of data: personal information, contact details, profile, technical data,
   • Legal basis: legitimate interests (service and business development).

Please note that we may process your personal data without your knowledge or consent if required or permitted by law.

Cookies

If you do not want the website to use cookies, it is possible to set your browser to reject all cookies used or to send a warning about the installation of cookies, but this may disrupt and make it more difficult to use the website.

Further information about cookies can be found in our Cookie Policy.

Who do we share personal data with?

Personal data may be transferred when providing services to customers:

• carefully selected third parties that provide services to us, such as developing and improving communications, postal services, IT systems, administrative services, etc., to the extent that personal data is necessary for the performance of contractual obligations.
• to the competent authorities at their request in order to protect our rights and legitimate interests.
• To another company to ensure the continuity and quality of our service.
• To other persons where you have given your consent or where there are reasonable grounds to believe that the person is acting on your behalf.

These third parties are not entitled to use the personal data for any other purpose and/or for their own purposes. We require these third parties to respect the security of personal information and to process it in accordance with legal requirements.

How long do we keep data?

We keep personal data for as long as necessary to fulfil the purposes of the processing, to comply with legal requirements on minimum retention periods for documents or information, to protect our legitimate interests or those of third parties.

What are your rights regarding data processing?

You may at any time exercise the following legal rights to control the processing of personal data:

• Right of access: the right to request access to all your data and to receive copies of your personal data.
• Right to rectification of inaccurate data: if you notice that we hold inaccurate information containing your personal data, you have the right to request that we correct the inaccurate or incomplete personal data.
• Right to be forgotten: You can request that personal data be erased if it is no longer necessary for the purpose for which it was collected, or if you consider that its processing is unlawful or that it must be erased in order for us to comply with a legal requirement.
• Right to restrict processing: the right to have the processing of your personal data restricted where you contest that the personal data we hold about you is accurate; where you believe that the processing of your personal data is unlawful; where you believe that we do not need your personal data but you need it to exercise or defend your legitimate claims; where the data protection rights override our legitimate interests.
• Right to information: the right to be informed if personal data have been disclosed to third parties, if personal data have been rectified or erased, or if the processing of personal data has been restricted.
• Right to data portability: where personal data is processed automatically on the basis of your consent or a contract with us, you can request that we provide it to you in a structured, commonly used and machine-readable format and request that the personal data be transferred to another controller. However, please note that you have the right to have your personal data transferred to another controller where this is technically feasible.
• Right to object: you have the right to object to the processing of certain personal data (for example, processing for marketing purposes).
• Right to withdraw your consent: if the processing of your personal data is based on your consent, you have the right to withdraw it at any time by contacting us.
• Opting out of receiving marketing information: you also have the right to opt out of communications with us regarding information that we consider to be of interest to you. You can exercise this right at any time by contacting us.

If you have any questions about our processing of personal data, or if you have any complaints about our processing of personal data, or if you would like to know more, please contact us via the contact page.

If you are not satisfied with our answers and we are unable to find a solution to the problem, you have the right to contact the Data State Inspectorate of Latvia if you believe that your personal data is being processed incorrectly or that your rights as a data subject have been violated. Information and sample application available at – https://www.dvi.gov.lv/lv/iesniegumu-paraugi.