| Domain name protection and CDNs | WMC shall create a Cloudflare (or equivalent) domain management and protection account for the Client and shall connect its Cloudflare account as a co-manager of the domain name. |
| Domain zone management | When creating new DNS records, the Customer may entrust the WMC to do so. The WMC shall modify the DNS records on behalf of the Customer. |
| Technical support by phone | On weekdays 9.00-17.00 The client has access to a support line for any questions |
| Free migration | The client moves the website to its own infrastructure free of charge. If the Client wishes to move the website away from the Contractor’s infrastructure, WMC shall provide the necessary access. |
| Backup copies | WMC creates backup copies once a day, 7 days in a row. WMC restores the backup copy at the Client’s request |
| SSL and SSH | WMC provides SSL connection with Let’s Encrypt, as well as SSH access to Client’s employees on request. |
| Problem solving 9.00 – 17.00 | If the website is not working, WMC will perform a diagnostic and report the problem to the Client |
| Continuous monitoring of operating time | WMC shall connect a solution that sends notifications to the Client in the event of website unavailability |
| Creating, deleting users | WMC creates users in the hosting system and application administration at the Client’s request |
| 24-hour problem solving | WMC receives Customer phone calls and solves critical problems around the clock |
| Development and Testing Environment | Parallel development and production environments are available to the client, allowing easy development of the project in parallel with the production environment of the existing website. |
| Performance optimisation | WMC adds speed modules to the website to improve its performance |
| Simple analytics | The client has access to a special dashboard where they can see website visits and resource load statistics |
| Tools for easier programming | WMC provides a simple and clear interface for the developer to navigate and develop the project |
| Adding and removing third-party scripts | WMC adds and removes third-party scripts such as Google Analytics, GTM, Hotjar, Cookiebot, etc. free of charge. |
| Installing security updates | WMC installs necessary safety upgrades to WP engine and modules |
| Manual testing and debugging after security updates | WMC tests and debugs installed security updates |
| Updating small versions of the engine | WMC performs small version updates of the WP Engine as needed, e.g. 6.1 to 6.2, but not large version upgrades, e.g. 6.x to 7.x |
| Support for website developers | WMC provides telephone and email support to staff involved in the development and programming of the Client’s website |
| Option to add your own security certificate | WMC provides the option to add another security certificate and not use the Let’s Encrypt certificate. If necessary, the Client shall provide the certificate or WMC shall purchase the certificate on behalf of the Client for an additional fee |
| Full manual restoration* | WMC ensures that the website is regularly updated, including all components with available and working updates |
| Manual testing after restoration | WMC provides testing and debugging after restoration |
| Swapping modules | If a module on the website ceases to exist, WMC finds a replacement or creates a custom solution |
